Every attempt to get the correct one sent has failed. I trusted them with my back to school stuff, but thanks to their laziness and terrible customer service I will never support PB Teen again. Nope! But it turns out the lazy people who work at PB Teen did not ship my stuff until the 15th. I have earned rewards by spending money and no one knows how to retify the problem I am currently having. You can call Pottery Barn at (866) 834-2029 toll free number, write an email, fill out a contact form on their website www.potterybarn.com, or write a letter to Pottery Barn, 2390 Market Street, Pottery Barn?2100 Chestnut Street, San Francisco, CA … But here is the best part. I contacted Pottery Barn customer service and the only solution they gave me was to send the whole thing back and wait again for the backordered product or go to a local store to exchange. I love just casually browsing, and sometimes impulse-buying at Pottery Barn. My order is over $1000, and I am planning on canceling it altogether. They don't know what they are doing at PB, company won't last long at this rate. overall worst experience Ever!!!!! The algorithm is subject to change in future. Please learn to treat Old Glory with respect!! What happened? Come to find out, they sell big on their sale events. My order was supposed to ship on March 15th and after several attempts to have this date expedited. Still sleeping on floor. I just got one and your "customer service" dept. Last Sunday I tried to purchase a Pottery Barn Kids sailboat crib mobile for my grandson, which was out of stock, at the Annapolis Mall Store. Everything came in fast except the elephant mobile I ordered which was on back order and not expected to come for 4 months. It's the first time I have ordered from you and it's going to be the last if someone doesn't help me. Best Buy Corporate Office Headquarters HQ, Wells Fargo Corporate Office Headquarters HQ, Straight Talk Wireless Corporate Office Headquarters HQ. My new puppy has taken huge chunks out of 4 expensive pieces of pottery barn furniture.after sanding furniture I called local PB to find paint or stain color to finish .after speaking to 4 different peopleI came up w/ an answer or even close where to find one. Thank You so Much! we have been trying to get a loft bed delivered for my son for over a month. I even sent them the email I received from them and they STILL didn't honor the advertised sale. 2. the (horrible) delivery company came with broken pieces. Please start offering your sheets and bedding in King size also!! The User's use of Company's Web Site or Pottery Barn's' mobile application constitutes The Client's agreement to follow these Terms and Conditions and to be bound by them. How long will the footprints on the moon last? We have the names and times that we called. I live very nearby in Manhattan Beach. I have called 8 times to find out what is happening and have not been able to find out. When the local store was asked, they stated it is included sometimes others not. The first day of school means everything to me. Causes me to choose either free shipping or 10% off, but I can't use both? HORRIBLE is the word that can be used for customer service department at Pottery Barn. How many towns in the world are named Portland? I will never buy another thing from this company again and will strongly advise people to not shop at Pottery Barn. But truly , cotton is comfy!!!! Thank you Caroline from pbk registary. The website should say backordered. NOT anymore. Better and more effective custimer service at Target. Plays games on their website saying that something is out of stock when two days later it is in stock. the worst service ever. © corporateofficeheadquarters.com. I have ordered many items from all PB Stores but this poor customer service, poor quality and complete employee disregard for the issue is unacceptable. When did the Ancient Egyptians start believing in the afterlife? © 2015 eCorporateOffices.com All rights reserved. HORRIBLE is the word that can be used for customer service department at Pottery Barn. It's called Ethics. Go somewhere else if you want anything somewhat custom. thats their way of not taking the time to resolve your customer issues. In which place the raw silk factories in tajikistan? Product, Furniture, Sales associates, How the products look in the beginning, Style of furniture, Cons: Latest delivery was 1 weeks ago. Pretty deceitful way to do business.....stop following what I look at online and then offering me "bogus" email offers that you won't honor. from you, At the present time, the company's corporate office is based in New York, NY. . Williams-Sonoma, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. They do not have the resources or know-how. Went on line independently to place order and still rewards not being accepted. What is it?”, “Canceling a order that is back ordered and also on sale”, “It's been 4 months I've been waiting for an order”, https://www.potterybarn.com/customer-service/return/, https://www.potterybarn.com/customer-service/shipping-info.html, https://www.potterybarn.com/about-us/terms.html, https://www.potterybarn.com/about-us/privacy-policy.html, Compare Pottery Barn vs Restoration Hardware. Then after people buy/ order, THEN they order it from their manufacturer over seas. She was patient, helpful, and friendly. It said my final order qualified for free shipping because one of the items i chose qualified for free shipping, and only AFTER i submitted my order, did $8.00 in shipping and $5 in tax get charged on my credit card!! Poor customer service, Unresponsive customer service, Terrible solutions, Poor excuses, Lack of communication, Williams Sonoma, West Elm, Pottery Barn Kids, PBteen, Mark And Graham. Then she followed me to monitor my conversations with others . You can call Pottery Barn Kids at (855) 860-1080 toll free number, write an email, fill out a contact form on their website www.potterybarnkids.com, or write a letter to Pottery Barn Kids, 3250 Van Ness Avenue, San Francisco, California, 94109, United States. Hey Pottery Barn...if you offer something as being on Clearance then SELL it at a Clearance price. Last Dollar Pottery Barn will EVER get from me!! Some Americans actually look at their credit card statement before paying it. On page 137 of the catalog mentioned above, the American Flag is displayed improperly. ForLocations, The World's Best For Customer Service Info. Can you please make cotton ones for 2015 I have called at least a dozen times and have waited as long as 45 minutes and not gotten through to anyone. Before that, the order total did not inform me of these superfluous charges- the only time you find that out is AFTER you have been charged. © 2015 eCorporateOffices.com All rights reserved. Will order more pieces if they have them again this Christmas. My friend ordered an ivory blanket for me as a gift on Dec 17, 2012. Pottery Barn offers furniture, bedding, and babies bath accessories, rugs, pillows, CD, and the like. Contact Pottery Barn Kids customer service. I have purchased many thousands of dollars from them and they still refuse to offer any solution. Order by 6/10 for Standard Delivery. Do not offer any personal information in your comments. Empower them, if the manager is NOT available (which is every time you call) items are continually on back order. The bulk of the bed is still in the box in the room because I cannot lift it, still have not heard from delivery company regarding return of bed. Corporate never answers calls, customer service is horrible.


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