This article has been viewed 114,011 times. Download Clash of Clans iOS. Giving them a player tag (found in your profile) will make the recovery process much easier. Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. wikiHow's Tech Help newsletter: free tech tips, from our inbox to yours. The first thing to do to restore the Clash of Clans account is to install the game from the iOS App Store . If you're playing on a new village while waiting for Supercell to get back to you, don't upgrade your town hall past level four — according to the Wikia, this causes problems with the recovery procedure. Tell them how many gems you had, otherwise your current account can be permanently banned for phishing. The game should then show the username and XP level of the account that is about to be loaded on the device. I lost my phone in an armed robbery and logged in on my new phone using my log in credentials, but the wrong village is loading (which is not mine). wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Try to contact Clash of Clans: clashofclans.feedback@supercell.net. To perform this operation, open the Apple store on the device. Include your email address to get a message when this question is answered. If you do not have the information suggested to include when contacting the Clash of Clans team, your account will likely be disabled and impossible to recover. wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Check out the latest from Mic, including our list of video games that made fun  of their players, a personal essay about dealing with anxiety through Breath of the Wild, a look at the racist and sexist experiences in eSports and a plea for better character customization options for black characters. How do I recover my email account on my Clash of Clans account? Exact Town Hall level of your lost Village and current Village. Use that particular account to sign in to your lost Clash of Clans account. What can I do if I can't sign in to my Clash of Clans account? If your phone is bricked, or if you — like us — didn't want to connect your Clash of Clans account to Game Center or Google+, your village may have disappeared. Thankfully, there's a way to recover your village in the event it goes poof, and we've got the insight on how to do it. 3. How much time does it take? Confirm the data that appears there (name of the village, level, and last time played) and select your main village. You could try contacting Supercell, but without the basic information, you may have to create a new account. Every day at wikiHow, we work hard to give you access to instructions and information that will help you live a better life, whether it's keeping you safer, healthier, or improving your well-being. All tip submissions are carefully reviewed before being published. What do I do if I deleted my Clash of Clans account, but I can't remember the email and password? How can I recover my account if someone linked my village? Presses the Search icon, located in the bar at the bottom, and types in the terms ” clash of clans “. In the in-game settings, tap on the Google Play button. The longer you wait, the harder the recovery will be. It takes about two to four weeks to hear back after emailing Supercell directly, but that's not terribly long given how many gems you've probably sunk into your town by now. Attempting to claim others' accounts will result in disciplinary action. How do I recover an account which is connected to Facebook, if I have forgotten the password and failed to recover it, but I am still able to access the connected Facebook account? I did the correct email, but it won't work. Amid the current public health and economic crises, when the world is shifting dramatically and we are all learning and adapting to changes in daily life, people need wikiHow more than ever. What do I do if someone stole my Clash of Clans ID? Any advice? After you're prompted, allow the server to load your village. You can then change your password and re-open your village leaving the other person out. Please consider making a contribution to wikiHow today. Go to Game Settings. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. It's also suggested you don't delete the game's pre-populated data. We use cookies to make wikiHow great. Supercell does not support emulators for their games; it is impossible to recover a lost Village if you are playing on a Blackberry, Nokia X-Series, Kindle HD, or any other platform not supported by the game. Find the Help and Support tab in the Game Settings menu. Tested. Get a Supercell ID, and you'll be able to seamlessly transfer your Clash of Clans account from one device to another. Select your correct Gmail account. 2) In the in-game settings (top right corner of the main screen), tap on Google Play button (this button should appear in red). Can I switch your account from Android to iOS? Give them the exact username, level, clan name (if any). NOTE: Attempting to claim others' accounts will result in disciplinary action. Contact Supercell. Clash of Clans is a freemium mobile MMO strategy video game developed and published by Supercell. Sorry to say, but there's no option for removing the Supercell ID, once you have connected it with any of SUPERCELL online strategy multiplayer game, like COC, CR, HAYDAY, Etc. 4. This should prompt a screen that will ask you to load the correct village -- the village level 1 and your old village you lost. Don't worry, though; you can recover your old Clash of Clan account and village, once you know how. I CONNECTED TO SUPERCELL ID BUT CAN’T RECOVER MY VILLAGE . OR Contact Us Contact. They will ask some questions about the village you lost, your location and the device on which you lost your account. Or iPhone, all you 'll be able to seamlessly transfer your Clash of Clans account people, anonymous... These questions correctly, then they will ask some questions about the account, people... Here to Help you recover your village and report the problem to customer care and you 'll have to this! 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