The garage door will only go up, but will not close at all without holding down the wall button. help!?! Find out more about how we use your information in our Privacy Policy and Cookie Policy. Garage doors comprised many moving parts and a single faulty component can prevent your garage door from closing. Home » Blog » Troubleshooting a Garage Door That Won’t Close. Your email address will not be published. Magnolia, TX 77354 Testing your safety eyes directly via the motor unit allows to ascertain whether there’re defective sensors or a break in the wiring that isn’t visible. Information about your device and internet connection, including your IP address, Browsing and search activity while using Verizon Media websites and apps. If the green or red LED light (receiving) is off, carefully adjust the safety eyes until the light reappears and stay solid. Simply connect your replacement wires to the appropriate motor unit terminals (white and black), guide them along your chosen wire path carefully, and then connect them to the sensors. Garage door sensors utilize infrared beam of light to detect the presence of objects, a similar technology to that found in remote controls and burglar alarm systems. My garage door won’t close, and I’m not sure what to do. Is it an issue with alignment between sensors, loose wiring or sensor is bad and needs to be replaced. For the receiving sensor (green or red LED light) we’re going to repeat the first few steps. Then, with the appropriate tools, strip around half an inch of insulation off the end of each wire strand. The sending sensor’s yellow or orange LED light should always be visible, whereas the receiving sensor’s green or red light should only be visible when the sensors are aligned, unobstructed and function correctly. Note:  If you are unable to get the door closed and the safety sensors are the issue, the garage door can be closed by pressing and holding the push button on the wall until down travel is completed. Read on. Sensor’s damaged electrical wire shorting out. Here’s what LiftMaster suggests: Check for incorrect wiring between the sensors and the garage door opener. The white wires should be twisted together, and should be connected to the white terminal. When you have a strong green light, put it back into the bracket and put the wing nut back on. 2. We hope you find this troubleshooting guide helpful. If your garage door is going down and reversing back up try this simple solution to get it fixed. I do not have to long press the wall button, and the sensors on both sides of the door are green. Hold the sensor lights together in such a way that they should both light up (their beam is aligned because they are right next to each other). How to Align Safety Sensors On Your Garage Door, How to Know if It’s Time for a Garage Door Repair. At this point, I’m thinking that either the sensors have become defective or something else has. If the yellow or orange LED light reappears and stay solid, you have successfully realigned the sensors. Look for an error code from the blinking LED light on your motor unit. Remove any items and see if the door now works as normal. © 2020 The Woodlands Garage Door Service. Green lights are on on both sensors. Try to realign/adjust photo eyes (located on bottom of vertical tracks, left and right hand side) and check electric wiring for any damage. Your garage door should now be back to normal, and should close as it normally would. Remove the receiving sensor (green light) from bracket. Are you having troubles with a garage door which simply will not close? We and our partners will store and/or access information on your device through the use of cookies and similar technologies, to display personalised ads and content, for ad and content measurement, audience insights and product development. It makes sense that I would want to get a professional to look at it. Note:  On the older safety sensors both lights are green. If none of our tips here worked for you, it may be worth trying troubleshooting common garage door issues, troubleshooting a garage door opener or simply hire professional garage door repair company to take a look! If neither of them works, it’s more than likely that you’re looking at faulty garage door opener which its sensors (or safety eyes) are being obstructed, misaligned, or not connected properly. The issue can be one of the following: 1. 4. With both sets of wires, twist together the white and black strands from BOTH the receiving and sending sensor wires.

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